Shipping policy

Shipping Policy

Overview

Thank you for shopping with us. This Shipping Policy explains how orders are processed, shipped, and delivered.

By placing an order, you agree to the terms outlined below.

Shipping Terms

All orders are shipped under Delivered at Place (DAP) or similar non-DDP shipping terms unless otherwise stated.

Customers are responsible for:

  • Import duties

  • Customs clearance fees

  • VAT, GST, or local taxes

  • Brokerage charges

  • Any additional import-related costs charged by the destination country

We do not offer Delivered Duty Paid (DDP) shipping.

If a shipment is refused due to unpaid customs fees or taxes, the customer will be responsible for any return shipping costs, customs charges, or losses incurred.

Processing Time

Orders are typically processed within 1–5 business days after payment confirmation.

Processing times may vary during holidays, sales periods, or due to inventory availability.

Customers will receive a shipping confirmation email with tracking information once the order has shipped.

Shipping Time Estimates

Estimated delivery times are provided as guidelines only and are not guaranteed.

Typical delivery estimates:

  • Domestic shipping: 2–7 business days

  • International shipping: 7–21 business days

Delivery times may vary due to:

  • Customs processing

  • Carrier delays

  • Weather conditions

  • Local delivery disruptions

  • Incorrect shipping information

Customs, Duties, and Taxes

International orders may be subject to customs inspections and import fees imposed by the destination country.

The customer is solely responsible for all customs duties, import taxes, VAT, and related charges.

We are not responsible for delays caused by customs authorities.

Please check with your local customs office before placing an order if you are unsure about potential import charges.

Shipping Restrictions

We reserve the right to limit or refuse shipments to certain countries, regions, or addresses.

Customers are responsible for ensuring that ordered products comply with local import laws and regulations.

Contact Information

For shipping-related questions, please contact:

Oak & Iron Co
hello@oakandironco.co.uk

Policy Updates

We reserve the right to update or modify this Shipping Policy at any time without prior notice.

Changes become effective immediately upon posting on our website.