Shipping policy
Shipping Policy
Overview Thank you for shopping with us. This Shipping Policy explains how orders are processed, shipped, and delivered. By placing an order, you agree to the terms outlined below.
Shipping Terms For orders shipped to the European Union and other international destinations, duties and import taxes are calculated and collected at checkout. The amount shown is an estimate based on your delivery country and the product's customs classification. Your order will be shipped on a Delivered Duty Paid (DDP) basis — you won't face any additional charges from customs on delivery.
Please note that duties and import taxes are non-refundable in the event of a return.
Processing Time Orders are typically processed within 1–5 business days after payment confirmation. Processing times may vary during holidays, sales periods, or due to inventory availability. Customers will receive a shipping confirmation email with tracking information once the order has shipped.
Shipping Time Estimates Estimated delivery times are provided as guidelines only and are not guaranteed. Typical delivery estimates:
- Domestic shipping: 2–7 business days
- International shipping: 7–21 business days
Delivery times may vary due to customs processing, carrier delays, weather conditions, local delivery disruptions, or incorrect shipping information.
Shipping Restrictions We reserve the right to limit or refuse shipments to certain countries, regions, or addresses. Customers are responsible for ensuring that ordered products comply with local import laws and regulations.
Contact Information For shipping-related questions, please contact: Oak & Iron Co via the contact form
Policy Updates We reserve the right to update or modify this Shipping Policy at any time without prior notice. Changes become effective immediately upon posting on our website.